At Student Holmes we do try and understand accommodation from the student perspective.

From our experience it is evident that the majority of students settle in very quickly to communal living, however, occasionally some students may feel lonely, or not know where to turn with regards to an interpersonal issue within their flat.

Our staff are trained in advising on and mediating in all manner of landlord and tenant issues experienced by students, and are there to listen and help whether it be dealing with homesickness to difficulty in getting on with housemates, noise complaints or having trouble with their neighbours.

Although Student Holmes ultimate responsibilities are controlled by the AST, our attitude is to try wherever possible to work with our students to come up with the best solution for all concerned. We work hard to ensure landlords and tenants have a great living experience, and strive to help them achieve this where possible.

In the unlikely event that the Hospitality Team should be unable to help a student with a particular issue, we will give advice of the most suitable person to contact for the support they require, whether this is from another member of the Mansion Team, a Student Warden or a University welfare/student services officer.